Contact us

You will be informed by email as soon as your order is dispatched. You can then use our order tracking page to track your order in real time using the tracking number contained in the email.

If, for some reason, you can't track your order, don't hesitate to contact us and we'll sort it out for you!

We offer a 14-day return policy on all our products. If you are not satisfied with your purchase, you may return it within 14 days of delivery for a refund or exchange.

To initiate a return, simply contact us at contact@nuuk-store.com with your order number and the details of the products you which to return.

The product must be unused, undamaged, and in its original packaging.

You can contact us to return your order within 14 days of receiving it.

You can return your product for store credit, a different product, or a refund to the original payment method.

Return shipping costs are the responsibility of the customer.

For more details, read our return policy

Orders are typically processed and shipped within 1 or 2 business days after payment confirmation.

After that, they take between 6 to 9 days to reach you. Rest assured, we work diligently to ensure your order is delivered as promptly as possible.

While we strive to deliver all orders as quickly as possible, actual delivery times can vary based on several factors, including order volume, product availability, and your location.

Once your order has been shipped, you will receive a confirmation email with tracking information to keep you updated on its progress. If you have any concerns about your shipment, please don't hesitate to contact us at contact@nuuk-store.com

If you need to change or cancel your order, please contact us as soon as possible at contact@nuuk-store.com

We will do our best to accommodate your request, but please note that once an order has been processed or shipped, we may not be able to make changes or cancel it. In such cases, you may need to follow our return process once the item has been delivered.