Contact
Before reaching out, take a quick look at our FAQ below. You might find the answer you need!
If you still need help, we're here for you. Just use the contact form at the bottom of the page.
How do I track my order?
How do I track my order?
You will be informed by email as soon as your order is dispatched. You can then use our order tracking page to track your order in real time using the tracking number contained in the email.
If, for some reason, you can't track your order, don't hesitate to contact us and we'll sort it out for you!
Can I return my order if I'm not happy?
Can I return my order if I'm not happy?
You can contact us to return your order within 14 days of receiving it.
You can return your product for store credit, a different product, or a refund to the original payment method.
Return shipping costs are the responsibility of the customer.
For more details, read our return policy
When can I expect my order?
When can I expect my order?
Orders are typically processed and shipped within 1 or 2 business days after payment confirmation.
After that, they take between 6 to 9 days to reach you. Rest assured, we work diligently to ensure your order is delivered as promptly as possible.
While we strive to deliver all orders as quickly as possible, actual delivery times can vary based on several factors, including order volume, product availability, and your location.
Once your order has been shipped, you will receive a confirmation email with tracking information to keep you updated on its progress. If you have any concerns about your shipment, please don't hesitate to contact us at contact@nuuk-store.com